Technical product expert for the RunBuggy platform. Lead product demos and presentations while bridging the technical-gap with executives. Onboards customers. Scope customer integration requirements and develop integrations using JavaScript and Python frameworks. Handle level 3 technical support issues. Analyze the pricing algorithm and support operational efficiencies.

Working with our Managed IT Services teams, responsible for assisting in the support of client infrastructures. This includes working with and troubleshooting hypervisors and Windows servers; backup software and appliances; AD, Group Policy, and DNS; and hybrid/cloud environment services.

Using a modern, mobile-first, database-driven, and production-ready web architecture, I developed a number of web applications. For one of my largest customers, who is an MSP and contracted with Federal Government agencies, I developed a supplies management web platform to monitor inventories of certain equipment, and automatically place orders when low, while integrating with other 3rd party platforms. Primarily used Django and MeteorJS web frameworks.

As the technical specialist for the Rocky Mountains region, served as the subject matter expert for MPS products and solutions, workflow automation, 3D print systems and other products in a pre-sales capacity. Consulted with customers to help reduce waste in business processes, optimize infrastructure, and automate business processes. Technical lead implementing software and hardware solutions for managed service customers including Local and Federal Governments, secondary and higher education, and many small to medium businesses. Lead customer pricing and proposal presentation creation for software and hardware solutions.

Involved in banking and technical related sourcing, purchasing projects, and vendor management. Supporting the company’s many successful markets involved, project planning and implementation, process improvement, cost reduction planning, financial impact studies, and technical support of office and niche banking equipment.

As a Support Technician in Corporate Sourcing, I provided a wide range of specialized technical support, administration, procurement, and project planning of office services functions. Worked on the implementation of purchasing and technical projects on a regular basis.

Served as a client’s on-site technical support and relationship liaison for the implementation of a new managed print services agreement. This role involved assisting in the design and implementation of a new printing infrastructure, management of hundreds of Windows print servers and thousands of print devices, and acting as end-to-end (Tier 1-3) support for printing issues.